Wednesday, March 26, 2008

More Email Problems

The problem with email continues. First the rant.

<rant on>Let me go on record stating that I hate blacklists. Just because you got a virus momentarily and it sent out spam from your network doesn't mean you should be blacklisted and prevented from sending your customers email for days. This is business folks. Blocking legitimate businesses from sending email is non-productive for all parties.</rant off>

The email problem that we are currently seeing relates to the blacklist ordb. ORDB went out of business some time ago but there are many email administrators out there that have not updated their mail servers with this information. Currently any email server that is still using ordb as a blacklist will block ALL email from delivery.

Here is what the bounce email will look like. If you receive one of these the problem is not on your end. It is the fault of the server you are sending email to. Until they fix their server, there is nothing we can do. A phone call to the company to let them know that you can't send email to them would be neighborly.

An example:

From: System Administrator
Sent: Wednesday, March 26, 2008 9:29 AM
To: someone
Subject: Undeliverable: Girls Night out

Your message did not reach some or all of the intended recipients.

      Subject:  subject

      Sent:     3/26/2008 9:29 AM

The following recipient(s) cannot be reached: on 3/26/2008 9:29 AM

            You do not have permission to send to this recipient.  For assistance, contact your system administrator.

            < #5.7.1 smtp;550 5.7.1 has been blocked by>



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