Wednesday, October 03, 2007

Product Review: Comcast VOPI

Just as we were one of the first to go with Comcast Internet service and experience the pain of doing so, we are now one of the first to sign up for Comcast VOIP and experience the pain of doing so.

I have two optomistic things to say
  1. Call Quality is Good
  2. The service will probably get better. (At least it did with Internet service after a while)

I have these pains

  1. After the helpful service man setup our router it came un-setup after about 3 hours.
  2. The helpdesk said it would be 24-72 hours before someone would call us back about not having Internet or Phones! "So I should sit here out of business for 1-3 days?" This caused the person on the phone creating my trouble ticket to change her speak from 24-72 hours to "soon". But did not change the result.
  3. We still don't have voicemail.

All I can say at this point is thank goodness the only people that call our office number are vendors trying to get us to sell you stuff.

This is why we install patches as they are released. This is why we start learning about new software a year in advance of its release. This is why we install and uninstall over and over again on our machines. This is why we attend training courses.

We strive to experience the pain so you don't have to. This means that our phones go up and down; our computer system goes up and down; and we experience lousy service.

The goal is always to try to prevent our customers from having to go through the same pain that we do. So for now, we can't recommend Comcast VOIP service. Maybe they'll eventually get their act together and not keep a business network without internet and phones for 3 days and without voicemail for over a week.

Amy Babinchak


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